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Shipping & Returns

Important: Free shipping is NOT available for wholesale customers.

Free Shipping is available without a promotion code when you qualify (see below). Simply choose the Free Shipping* option at checkout. When you select this option, we reserve the right to ship your order with any shipping method, including USPS Media Mail or Parcel Post.
*(Extra surcharge may apply for perishable items, depending on the shipping address)
Region State List $ Weight Free Shipping when
1 AL, AR, CT, DC, DE, FL, IA, IL, IN, GA, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND NH, NJ, NY, OH, PA, RI, SC, SD, TN, TX, VA, VT, WI, WV $50 6 lb Your order is over $50 and under 6 lbs
$100 50 lb Your order is over $100 and under 50 lbs (or over $200 and under 100 lbs, etc.)
2 AZ, CA, CO, ID, MT, NE, NM, NV, OK, OR, UT, WA, WY $50 3 lb Your order is over $50 and under 3 lbs
$100 25 lb Your order is over $100 and under 25 lbs (or over $200 and under 50 lbs, etc.)
* See note below for perishables
3 AA, AE, AK, AP, AS, GU, FM, HI, MH, MP, PR, PW, UM, VI $50 2 lb Your order is over $50 and under 2 lbs
$100 15 lb Your order is over $100 and under 15 lbs (or over $200 and under 30 lbs, etc.)
* * See note below for perishables.
International $200 2 lbs Your order is over $200 and under 2 lbs (or over $400 and under 4 lbs, etc.)

 

Important:

  • The final shipping weight may vary based on packaging, shipping supplies, etc. Our system will calculate weight based on such factors, which may not be limited to the net weight of the product.
  • Alcoholic beverages do not quality for free shipping and they must be ordered separately from the rest of your order.
  • If you have perishables in your order and if your state is more than 2 days from Pittsburgh using Ground service, we will ship your order with 2-Day Air Express only, no exceptions. A surcharge will be included in your order total for this service. During the months of November through March, you can request this fee to be waived after you place the order but before we ship it out. During the other months, this surcharge will not be waived under any circumstance.

  • RETURN POLICY

    In order to return an item, you need to obtain a valid RMA number from us. (Call Customer Service at 1 866 885 8622). No Returns are allowed without a valid RMA number.

    Please note that we do NOT refund the shipping & handling cost that you initially paid while placing your order. If you received Free Shipping with your order, you will be charged shipping & handling when you return an order or an item and if such return disqualifies your order from Free Shipping.

  • GENERAL POLICY: 7-day return policy on all damaged, defective or incorrect orders.
  • BOOKS, ELECTRONIC DICTIONARIES: No returns allowed. Can only be exchanged with the same item if defective.
  • MUSIC: Returns allowed if damaged. Must be returned within 7-days of receipt. Can only be exchanged with the same item.
  • VIDEO: No returns allowed unless damaged. Must be returned within 7-days of receipt. Can only be exchanged with the same item.
  • FOOD & BEVERAGES: Returns allowed if not satisfied with the product within 7-days of receipt.
  • HOME DECORATION: Returns allowed for damaged items within 7-days of receipt. Returns are also allowed if not satisfied with the product.
  • ACCESSORIES: Returns allowed for damaged items within 7-days of receipt. Returns are also allowed if not satisfied with the product.
  • PHONE CARDS: Absolutely no refunds on phone card purchases.
  • SERVICES: No refunds unless otherwise specified on the product page.

  • RETURNS ADDRESS (Always include the RMA number on the package)
    Tulumba.com 1005 South Bee Street Pittsburgh, PA 15220

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